Privacy Policy

Privacy Policy

Introduction

ACE Scientific Solutions Pty Ltd is fully committed to ensuring the privacy of your personal information. We recognise that you are concerned about your privacy, confidentiality and the security of any personal information that ACE Scientific Solutions may hold about you. This privacy policy explains how ACE Scientific Solutions collects, uses, manages, discloses, protects, and otherwise handles personal information.
It also seeks to explain how individuals can access and correct the personal information we may hold about them and even complain to us if need be. Please note, we may change this Privacy Policy from time to time without notice to reflect our current privacy practices.

How we Collect Information

In most cases, we will collect information about you. Information is collected from a wide variety of sources and this information is used for business purposes only. These sources include, however are not limited to meeting with you personally, speaking with you on the telephone, via fax, via email, via our website, via social media, via our newsletter subscription, through our local and or international suppliers, via any purchase orders placed with us, via any contracts signed with us, application forms, rental agreements, job applications, competitions or contests you enter, service level agreements, general research, 3rd party websites and industry lists.

What Information is Collected

Information collected may include, however is not limited to your company name, your company’s ABN and TFN (tax file number), your name, your title, your business address, phone numbers, email addresses, products, or services you have enquired about and or may have an interest in, banking details and credit card details (if provided).

The information that we collect is used for business purposes only. This information is primarily collected for us to assist you with any product enquiries and or services you may be interested in from our company. It may be used to help us:

  • Establish or verify someone’s identity
  • Process customer orders and open and manage customer accounts
  • Deliver requested products and services
  • Conduct credit checks
  • Issue invoices for services that we may provide
  • Contact customers about appointments
  • Follow up with customers to determine satisfaction with our products and services
  • Notify customers of upcoming events of interest
  • Respond to specific inquiries or issues raised with us
  • Administer contractual agreements necessary to provide services to our customers
  • Meet legal and regulatory requirements
  • Allow us to provide products or services or to deal with the customer or organisation through their representative

Other business purposes for which we might need to collect personal information include research and development, internal operations, procurement and supplier management and general employment matters, including recruitment both internally and externally.

Where we seek personal information about you but are not able to obtain some or all of the personal information we request, this may affect or inhibit our ability to offer or provide a product or service to you or the customer or organisation you represent.

We may sell or buy other businesses or entities. In such event, we may transfer or assign the information we have collected as part of such merger, acquisition, sale, or other change of control to another company. In such transactions, your personal Information may be included in the transferred business assets. Such company will assume the rights and obligations regarding your personal Information as described in this Privacy Policy. You agree that we can accordingly assign, sell, license, or transfer any personal information that you have provided to us to those third parties directly involved in the transfer or disposition of such assets.

Also, in the unlikely event of our bankruptcy or insolvency, your personal information may be included in the transferred assets to third

Keeping Your Information Up to Date

If you are currently using products and or services provided by ACE Scientific Solutions, planning to use products and or services at some stage and or receiving marketing material from us via email or other means, then it’s important that you provide us with adequate information for us to provide these services to you. It’s equally important that you help us keep your details up to date.

If they are not up to date on our system, then this may affect our ability to provide you with products and or services, as required. It may cause us delays in assisting you, it may result in equipment being delivered to the wrong address, it can also affect our ability to provide you with important information such as software updates, firmware updates, potential issues with products and or product recalls, changes in standards and or regulations and more. You can contact us any time via email, phone or post and we would be happy to update your records on our system.

Accessing your Information

We try to ensure that all information about you that we collect, use, or disclose is accurate, complete, and up to date. You may at any time request access to personal information that we hold about you. If there is an error about the personal information we hold about you, or our information about you is incomplete, inaccurate, or out of date, you can advise us about this matter and we will, if needed, correct, amend, or add to the information we hold about you.

We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request, including to allow us to provide you with access to your personal information. If you wish to request access to the information we hold about you, please contact us using the contact details shown at the end of this privacy policy.

Website, Cookies & IP Addresses

By using our website, we may collect information about your computer, including (where available) your IP address, operating system, browser type and web log information for system administration purposes. This is statistical information about our users’ browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

You may block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Our website also uses Google Analytics, where Google collects certain browsing related data (not linked to any individual). This data is used by our company to better understand website activity. If you plan to, or continue to use our website, you consent to our use of cookies and the abovementioned collection of data.

Direct Marketing

From time to time, ACE Scientific Solutions may use your personal information to email, SMS or post you marketing material, newsletter updates and or information on products and or services we believe may interest you. We may even contact you by telephone.

If you do not want to receive such information, you can easily OPT OUT. Opting out of email marketing can be done at the bottom of any email newsletters of this nature by following the simple opt out instructions. You can also contact our office via phone or email and opt out of any posted marketing material from our mailing list(s).

Please note, once you have opted out, you can still deal with our company and have access to the many products and services we offer. By opting out however, you MAY miss out on important information relating to products you have purchased and or services you use from us. Some of these may include, however are not limited to, new product releases, software updates, important firmware updates for equipment, changes to industry standards and so on.

Once you opt out from our e-newsletters, you will be removed from our e-newsletter list automatically. You will NOT be able to re-subscribe to this OPT OUT list unless you contact our office and speak to one of our authorized representatives.

Use and Disclosure

We will only use or share the information collected about you:

  • For the purpose for which it was collected
  • For related purposes which you would reasonably expect us to use or disclose the information
  • Where you have consented to us using or disclosing the information
  • Where we are required or otherwise permitted to do so by law

We may use your personal information to:

  • Consider your request for a product or service
  • Provide a product or service to you, or an entity connected with you
  • Assess and process your request for a product or service
  • Respond to any queries or specific requests you may make of us
  • Help us to assess products or services that may suit your needs, or the needs of an entity connected with you
  • Notify you of any products that may be of interest to you, or an entity connected with you

We may disclose your personal information to:

  • Financial institutions
  • Our suppliers, agents and or contractors where required
  • Third party service providers, to enable them to provide services to us or you, including however not limited to, electrical contractors, consultants, engineers, postal, freight and courier service providers
  • Professional advisors such as accountants, lawyers, debt collection agencies

Overseas Disclosures

Where we are permitted to do so, we may disclose your personal information to an overseas supplier or manufacturer to supply you with a particular product or service, help you with technical support or a particular technical problem, establish video conferencing, specialized training and or other supporting services. This communication is for business purposes only. The countries in which such recipients are likely to be located include the United States, Italy, Germany, and the United Kingdom

Quality and Security

The quality and security of your personal information is very important to us. To the best of our abilities, we make sure that the personal information that we collect, use, and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant.

We take all reasonable steps to protect the personal information that we hold from misuse, interference, and loss and from unauthorised access, modification, or disclosure, whether in a physical or electronic form.

If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. ACE Scientific Solutions does not have control over information while in transit over the Internet and we cannot guarantee its security.

Any personal information that we no longer require is destroyed. An exception to this may be where records are retained to comply with our legal obligations.

Complaints

If you have a complaint about how we have handled your personal information, please contact our office, via telephone, email, post or via our website.

Our staff will investigate your complaint and endeavour to resolve your issue to your satisfaction in a timely manner. In most cases, we expect to investigate your complaint and provide a response within 30 days of receiving your written complaint. If our investigation is likely to take longer, we will advise you of this.

Contacting Us

For more information about our Privacy Policy please feel free to contact us.

The Managing Director
ACE Scientific Solutions Pty Ltd
11 / 88 Merrindale Drive
Croydon South, Vic, Australia 3136

Phone: (03) 9778 9703
Email: [email protected]
Website: www.acescientific.com.au